Aqua Tic Showroom (Payments, Delivery and Return Policy)

Prices and Payments:

The prices indicated on aquaticshowroom.mu are shown in Mauritian Rupees and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products.

We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

Secure payment

Aquaticshowroom.mu currently offers one way to pay for your order, debit/credit cards. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (aquaticshowroom.mu is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to MCB (The Mauritius Commercial Bank) for full terms and conditions of use.

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

Collection or Delivery

There are 3 delivery options available on the website and each with specific conditions:

  1.  Free delivery
    All orders as from Rs2,500 will be eligible for free delivery
  2. Home delivery
    Customers can request to be delivered within 48 – 72hrs hours as from order confirmation date for a fixed delivery fee of Rs 250. This is a flat fee applied throughout the island,
  3. In-store pickup
    Customers can collect their orders from our store as soon as the order is processed and they received the confirmation via the communication channels selected during the checkout.

If, you choose to collect your order from Aqua Tic Showroom (Rose-Hill), you will need to present your ID card and your order confirmation in order to proceed with the collection.

Should you choose the delivery option, your order will be delivered to the address you indicated when your order was placed. We shall in parallel request the exact Google or WhatsApp Location in order to improve accuracy. The products bought on aquaticshowroom.mu will be delivered to one address in Mauritius. We do not deliver to other Mauritian territories or to PO Box addresses.

Aquaticshowroom.mu does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Privacy and protection of personal data

The details you give us are essential for the processing and delivery of your orders, for billing purposes and therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with Mauritian texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to Aquaticshowroom.mu to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.

Feedback & Comments

Any opinions left on the Website by Aquaticshowroom.mu customers are screened and moderated by Aquaticshowroom.mu. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), Aquaticshowroom.mu reserves the right to refuse or modify it.

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